Customer Terms & Conditions
FURNITURE4LESS.EU CUSTOMER TERMS & CONDITIONS
Furniture4less.eu is owned and operated by Vasto Divani Limited. All intellectual property rights, including copyright, for the content displayed on this website belong to Vasto Divani Limited.
Registered office: 58-60 Longford Road, Bognor Regis, West Sussex, PO21 1AG. Registered in England Company No:10640038 (England and Wales). VATGB263585480 To order by phone, please use 08000885688 For online enquiries, please use the following e-mail address: firstname.lastname@example.org For customer service, please use 08000885688
When placing your order, we will take you through your selected products and services in detail, giving you all the information required, including maintenance and care information. All details, items and colours will be thoroughly checked, verified and you will be asked to confirm the order by signing the order form or clicking on 'Make Order' when buying online. In confirming your order, you agree that the order and its contents are correct. Once completed, your order forms part of a legally binding contract, which cannot be cancelled by either party without charge.
48 HOUR COOLING OFF PERIOD / CANCELLATION
As a gesture of goodwill, Furniture4Less.es offers to all in-store customers a 48 Hour Cooling Off period from the date your order is placed (excluding 48 hour delivery service products) during which time an order may be cancelled without a cancellation fee; any monies paid will be fully refunded. After 48 hours, there will be a minimum cancellation/administration charge of 10% or £100, whichever is the greater value. This cost covers any charges incurred by Furniture4less.eu for processing, manufacturing and/or transporting costs. Where goods are cancelled under distance sales regulations, the cancellation charge will not be applied. Please refer to the 'Distance Selling' section for further information around processes and costs associated. Order cancellations after delivery will only be accepted on the grounds of faulty goods or distance selling.
The following applies only to orders placed online, by mail order or by telephone for items not inspected in our retail store. Distance sales contracts, are subject to a 14 day return or exchange right. This must be requested in writing in the period immediately following the day of delivery. Without having the benefit of seeing the furniture in our store prior to purchase, this period is to give you the opportunity to inspect the goods and correct any wrong choices that may have been made. Until returned, the furniture is under your ownership and it will be your responsibility to maintain and protect it, keeping it in 'as new' condition. Failure to return goods in perfect condition may result in a claim for damages. If mattress is bought it must be return in an original/unopened packaging or 30% charge will be applied.
PAYMENT FOR YOUR GOODS
To place an order requires a deposit to the value of minimum 10% of the order value. Goods will remain the property of Furniture4Less.eu until a full payment is made which is required before your goods being dispatched or on delivery. Our vans are equipped with chip&pin devices which are safe to use so you can pay by cash and card.
After placing the order you will be notified of a delivery time which is up to 6 weeks, although we are working hard towards 3 to 4 weeks delivery lead time. During this time you will get emails/text messages confirming the progress of your order. Once we have your order completed and ready to be delivered you will receive a phone call from a member of our staff to arrange a day and 3 hours delivery slot to suit both parties. Most of our deliveries are made by our own two man crew vans. We will deliver your goods to the room of your choice and in case of sofa/sofa beds we will install it fully and packaging will be taken away with us.
What if it won't fit? Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always your final responsibility to ensure that your new furniture will fit into your home. If we are unable to install the furniture, we will aim to find a solution to exchange the order for furniture that will fit more easily at minimal charge. If there will not be any other options and the order will have to be cancelled then the cancellation fee will be applied.
What if my delivery is delayed? Occasionally, delivery of goods can be delayed. This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavor to provide regular updates on progress. As a part of our 5 star service we apply £50 discount if your order is delayed by 21 or more days. If the delivery is forecast to be delayed even longer we will offer you a change of your order or you will be in position to cancel your order free of charge. If you choose a new product instead the £50 discount will be automatically applied.
What if my furniture or home is damaged during delivery? Delivery of large and irregularly shaped furniture including sofas can be very difficult in many homes. There are often narrow doors, corridors and obstacles that restrict access and make installation difficult. Our delivery teams are trained to install your furniture successfully into your home without damage to either the furniture or your home. In the unlikely event of damaging your furniture or any part of your home our technicians will try to resolve the problem on the spot but if this is not possible we will provide you with a replacement furniture (the new one will be ordered) and if your house is damaged as a result of our delivery then we will make everything to sort it out as soon as its possible using professional sources.
SERVICE, WARRANTY & COMPLAINTS
Our team are on hand to help with any issues you may experience with your furniture. As a handmade product, upholstery can require service from time to time, and our team of fully trained technicians are on hand and can rectify most issues in a single visit. If ordering new parts is required we will offer you a replacement furniture for the whole period of the repair process free of charge.We are obligated to make initial contact (home visit/telephone call) within 3 working days. If we do not have relevant parts then the repair can take up to 30 days.If you have problem with your furniture or are unhappy please contact us on email@example.com
Clearance furniture is effectively ex-display furniture that has been used for demonstration in our store for some time. Then the price is reduced relatively to reflect its condition. Clearance furniture fall under standard 'as new' warranty.
PRODUCT SPECIFICATIONS AND FABRICS
When ordering online the colour of the fabric/leather can often be different to finish product due to difference in computer screens settings. That's why we offer a sample fabric swatch to be sent to you prior placing your order. (£15 paid is refundable on receipt of the swatch) If you are thinking of purchasing extra items, such as a footstool or chair, at a later date, there may be slight colour or shade variants which is due to the manufacturing of the fabrics. It is therefore best to order all furniture you require at the same time. In some occasions the product you will get can be slightly different structurally this is because we constantly improve our products in order to improve small details in the aesthetics or to improve performance or avoid issues.
1 YEAR FULL GUARANTEE ON ALL ITEMS
What it covers: Our 1 Year Full Guarantee covers your furniture against manufacturing defects or failures of the frame construction and suspension (springs or webbing), leathers, fabrics, inners, stitching, recliner mechanisms and electrical components such as L.E.D lights systems or motorized furniture parts
What it doesn't cover: The Guarantee does not cover your furniture against accidental or deliberate damage or where fabric or leather has failed as a result of exposure to chemicals or bodily fluids.
Warranty on Clearance and Refurbished Furniture. We offer our 1 Year Full Warranty on these items.
Responsible Disposal On delivery of your new furniture, Furniture4Less.eu can take away your old pieces on a like-for-like basis and, where possible, recycle them; this service is hassle-free and eco-friendly. When you purchase any bed and mattress combination disposal of your old bed and mattress is FREE. For other items, disposal is available for a small service charge of just £35. Please note responsible disposal is available within 150 miles from our showroom in Bognor Regis.